Refund / Exchange
At Receiving Time
Make sure you follow these steps for easy refund / Return Procedure
- Check the seal of the parcel is intact
(Incase seal is open, Do Not accept the parcel and complain to amaze.pk immediately)
Important
If you do not have video proof of any lost or damaged items, claim may be rejected.
Before Opening
Make sure you follow these steps for easy refund / Return Procedure
- Make a clear video of unboxing of your parcel.
(This will be helpful in case of any Return / Exchange scenario)
Amaze Refund Policy
Our refund policy allows you to exchange or refund a product under the following conditions:
1) Wrong Product Received:
- If an incorrect product is delivered, Amaze will arrange free pickup and shipping from the customer’s location.
- Once we receive the product, we will either dispatch the correct item or process a refund within 3 working days, as requested by the customer.
- The product should be unused, with undamaged packaging, and sealed in its original packaging.
- All supporting documents, including the invoice, price tags, labels, warranty card, and any accessories included at the time of delivery, must be returned.
2) Does Not Like the Product or Wants to Cancel:
- If the customer wishes to return the product due to a change of mind, they may apply for a refund within 3 days of delivery, provided the product packaging has not been opened.
- If the packaging is opened, damaged, or the product appears to be used, a return or refund will not be processed.
- In cases of a change of mind, return shipping fees will be the responsibility of the customer.
3) Received a Damaged Product:
- Customers who receive damaged goods may claim a refund, provided they supply video evidence.
- It is advised to create a video while unwrapping and unboxing the product from its delivery packaging, as this will serve as proof of receiving a damaged item.
- For high-end products with performance-related issues, refund, replacement, or repair decisions will be made by our Aftersales team.
- Refunds will not be applicable if the required video proof is unavailable or if the video was made after the product was unboxed.
Note: Refunds, returns, or exchanges for purchases made through Amaze will only be handled by the Amaze team through our official website and not at any other authorized stores.