At the Time of Delivery 

Please follow these steps to ensure a smooth return/refund process: 

  • Check that the parcel seal is intact before accepting it.  
  • If the seal is broken or tampered, do not accept the parcel and report it to Amaze immediately.  

Contact Number: 03001007741 

Important 

Claims for damaged items may be rejected if proper video proof is not provided. 

Before Opening the Parcel 

  • Record a clear, continuous video while unboxing your parcel.  
  • This video will help us process any return or exchange request quickly and smoothly.  

Amaze Refund Policy 

1) Wrong Product Received 

  • If you receive the wrong product, please contact our support team and share complete details (including unboxing video).  
  • The customer will send the product back to us, and Amaze will cover the return delivery charges.  
  • Once product received and verified, we will dispatch the correct product or process a refund within 3 working days, as per your preference.  
  • The product must be unused, in original condition, and returned with complete packaging (invoice, tags, labels, warranty card, and accessories).  

2) Damaged Product Received 

  • If you receive a damaged product, you may request a refund or replacement by providing clear video proof.  
  • Please start recording before opening the flyer and continue the full unboxing process.  
  • This video will serve as valid proof for your claim.  

Requests without proper opening video, or videos recorded after opening the package, will not be accepted. 

3) Return & Refund Policy 

  • You may request a return within 3 days of delivery.  
  • The product must be unused and in completely sealed, original packaging.  

Returns will not be accepted if: 

  • The packaging is opened or damaged  
  • The product shows signs of use  
  • For high-value items with performance-related issues, our Aftersales Team will review and decide on repair, replacement, or refund.  
  • Return shipping charges will be borne by the customer.  

Note 

All refunds, returns, and exchanges for purchases made through Amaze.pk are handled exclusively by our official support team. 

All requests must be submitted via our official website or WhatsApp number only. These requests cannot be processed through any other physical stores, third-party outlets, or other sales channels.